You may return unused Nespresso machines within 30 days from the original date of purchase for a full refund, minus our shipping costs.

All items to be returned require a Return Authorization number.
Please call our customer service at (704) 545-2287. To receive an RA#
Returns can not be accepted without prior authorization.

Items must be returned in their original packaging, in new condition, and include all accessories and manuals. We can not accept returns of products that have been used or altered. A 20% restocking fee will be assessed on all products that are returned with damaged or missing documentation, accessories or packaging. This return policy does not apply to commercial appliances, or to products used in commercial establishments.